Clinical Governance

Communicating with Patients (Course 2): Patient Care & Information

Contributes 45 minutes to your CPD


(or included in your £37.99 yearly subscription)

Register to take course

Course Details:

This course takes an in-depth look at how previous experiences can influence a patient's communication levels. The course centres on the principles of clarity and openness that can be met through the Practice Publication Scheme about informed treatment choices. 

You will be presented with a short presentation followed by an assessment. 

If you achieve 80% or more, you pass the course and will receive a printable certificate to place in your CPD folder. If you do not pass, you will have the opportunity to review the content and retake the assessment when you feel confident. 


This course aims to define practical ways that dental professionals can enhance their communication with patients to enable patients to make informed choices. 


Learners will be able to: 

  • Enhance their presentational skills
  • Recognise individual patients' communication needs
  • Ensure patients understand the terms of business
  • Enable patients to access a wide range of information about their care and the practice they attend

Learning Outcomes:

The learner understands the: 

  • How to communicate with patients effectively
  • Need to assess individual patients' communication abilities
  • Requirements so that patients can understand the terms of business
  • Methods to enable patients to be able to access information about their care