Complaints Handling

Complaints Handling

Contributes 1 hour to your CPD

£6.99

(or included in your £37.99 yearly subscription)

Register to take course

Course Details:

This course takes an in-depth look at Dental Care Professionals roles and responsibilities in preventing and handling complaints.

You will be presented with a short presentation followed by an assessment.

If you achieve 80% or more you pass the course and will receive a printable certificate to place in your CPD folder. If you do not pass, you will have the opportunity to review the content and take the assessment again when you feel confident.

Aims:

The aim of this course is for a Dental Care Professional to understand their role and responsibilities in regards to preventing and handling complaints.

Objectives:

Learners will be able to:

  • Use body language and behaviour to help diffuse a complaint situation
  • Define correct complaint procedures

Learning Outcomes:

The learner understands:

  • The term complaint
  • Why patients might complain
  • The importance of investigations and outcomes