Customer Service

Course Details

• This course covers the importance of good customer care, the relevant regulations, the need to consider the patient journey, and the value of customer feedback.  
• You will be presented with a coursebook followed by an assessment with options for feedback and reflection.
• Once you have achieved a mark of 80% or more, you will be presented with a certificate to download.
• If you do not pass you will have the opportunity to review the content and retake the assessment.

Aims

This course aims to provide insight into the importance of good customer care and how to meet patients' expectations. 

Objectives

During this course learners will be able to:

• Evaluate current customer care measures and identify quality improvements.
• Recognize how dental professionals need to work as a team to achieve excellent customer care.
• Identify ways to deliver quality care based on patients' expectations.
• Create an action plan to take customer care to the next level.

Learning Outcomes

After completing this course the learner will gain an understanding of:

• How patients form their view of a practice.
• How to use technology to increase time for patients.
• How to create a customer care strategy.
• How to use customer feedback to improve patient care and ensure the practices' standards of service are consistently achieved.

GDC Development Outcomes

A,B

Topics covered