Practice Management

Front of House Excellence

Contributes 30 minutes to your CPD


(or included in your £37.99 yearly subscription)

Register to take course

Course Details:

This course takes an in-depth look at the fundamentals of creating and maintaining an excellent Front of House operation within a dental practice.

You will be presented with a short presentation followed by an assessment.

If you achieve 80% or more, you pass the course and will receive a printable certificate to place in your CPD folder. If you do not pass, you will have the opportunity to review the content and retake the assessment when you feel confident.


This course aims to highlight areas of importance when considering Front of House Excellence. 


Learners will be able to:

  • Think more proactively about how important the Front of House operation is in a dental practice
  • Use their knowledge to take positive action
  • Focus on the aspects that patients can easily measure in a positive fashion
  • Measure the success of Front of House processes

Learning Outcomes:

The learner understands:

  • The importance of sourcing the correct individuals for Front of House 
  • The importance of technology when dealing with Front of House operations
  • The importance of an effective telephone technique