Practice Management

Key Performance Indicators (KPI)

Contributes 1 hour to your CPD


(or included in your £37.99 yearly subscription)

Register to take course

Course Details:

This course will help you identify, understand, monitor, and react to the key business drivers vital to your dental practice's success.

You will be presented with a short presentation followed by an assessment.

If you achieve 80% or more, you will pass the course and will receive a printable certificate to place in your CPD folder. If you do not pass, you will have the opportunity to review the content and retake the assessment when you feel confident.


This course aims to increase learners understanding of the range of key business drivers and identify appropriate KPI's within practices to drive continuous improvement.


Learners will be able to:

  • Identify appropriate KPIs for their own practice
  • Monitor and Track KPIs against agreed goals
  • Use KPIs to improve performance within the practice
  • Display and communicate KPI's clearly to the team
  • Focus management time in the right areas 

Learning Outcomes:

The learner understands:

  • Importance of KPIs in the growth of the business
  • Value of KPIs in monitoring performance
  • How business success is a combination of many different drivers
  • Importance of involving the whole team in a drive for success
  • How to share and communicate KPIs
  • How to use KPIs to drive continuous improvement
  • How to build a team bonus scheme focused on the achievement of KPIs