The course helps to understand raising concerns in line with the GDC standards.
The course takes a practical view of the responses required when an individual has a cause of concern for a patient’s or colleague’s well-being.
The course defines how the GDC responds when a complaint or concern is raised with them, showing how a practice policy should be developed, and why it should be communicated and implemented.
You will be presented with a short presentation, followed by an assessment.
If you achieve 80% or more, you will pass the course, and will receive a printable certificate to place in your CPD folder.
If you do not pass, you will have the opportunity to review the content and take the assessment again when you feel confident.
This course aims to bring together information sources and provide guidance on how to respond when an individual has concerns about the health, performance or behaviour of a dental professional or the practice environment.
- Know how to access advice and guidance when they have concerns about patient safety.
- Be confident to take decisive remedial action if appropriate.
- Ensure practice policies and procedures are fit for purpose.
Learners will be able to:
- Understand and act upon their ethical responsibilities if they have concerns about patient safety.
- Aware of the official guidance on raising concerns.
- Follow practice policies and procedures to support their responses under specific circumstances.
- Meet their professional responsibilities, ensuring they update their knowledge and skills for raising concerns on an annual basis.