Reception Customer Service Skills
Text
30 mins CPD
80% required to pass
Purchase required
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Course Details
- This course takes an in-depth look at the skills required by reception teams to deliver great customer service to patients.
- You will be presented with a coursebook followed by an assessment with options for feedback and reflection.
- Once you have achieved a mark of 80% or more, you will be presented with a certificate to download.
- If you do not pass you will have the opportunity to review the content and retake the assessment.
Aims
This course aims to ensure that reception teams understand the link between GDC Standards and the need to deliver good customer service.
Objectives
During this course learners will be able to:
- Understand the need for an appropriate approach to customer 'meet and greet'.
- Implement simple techniques to deal with telephone enquiries.
- Work towards creating a reception handbook.
- Communicate with empathy and understanding.
Learning Outcomes
After completing this course the learner will gain an understanding of:
- What good customer service means.
- How to deliver good customer service in a dental environment.
- The importance of making a good first impression.
GDC Development Outcomes
A,B
Topics covered
Staff Development
Date created
15/09/2017
Last revision
19/09/2023