Staff Development

Reception Customer Service Skills

Contributes 1 hour to your CPD


(or included in your £37.99 yearly subscription)

Register to take course

Course Details:

This course takes an in-depth look at the skills required by reception teams to deliver great customer service to patients.

You will be presented with a short presentation followed by an assessment.

If you achieve 80% or more, you pass the course and will receive a printable certificate to place in your CPD folder. If you do not pass, you will have the opportunity to review the content and retake the assessment when you feel confident.


This course aims to ensure that reception teams understand the link between GDC Standards and the need to deliver a great customer service experience.


Learners will be able to:

  • Deliver a wow ‘meet and greet’
  • Implement simple techniques to deal with telephone enquiries
  • Work towards creating a reception handbook
  • Communicate with empathy and understanding

Learning Outcomes:

The learner understands:

  • What customer service means
  • How to deliver good customer service in a dental environment
  • The importance of making a good first impression