Staff Development

Reception Skills (Course 1): Introduction to Reception Skills

Contributes 1 hour to your CPD


(or included in your £37.99 yearly subscription)

Register to take course

Course Details:

This course details the input of dental receptionists in quality is driven, dental health services. The course looks at the personal qualities required by receptionists to deliver excellent reception services. 

The course also considers formal training requirements to ensure that the receptionist is the competent and friendly face of the practice, projecting professionalism and care to all patients and supporting the work of the clinical team. 

The course outlines the requirements for: 

  • Reception skills and aptitudes
  • Understanding what patients need
  • Working as part of the dental team   

iLearn recommends that you complete the full series of training courses in this subject to ensure you have the required information to support you in this area. 

Once you have completed this course, please move onto Reception Skills (Course 2): Advanced Reception Skills.

You will be presented with a presentation followed by an assessment.

If you achieve 80% or more, you pass the course and will receive a  printable certificate to place in your CPD folder. 

If you do not pass,  you will have the opportunity to review the content and retake the assessment when you feel confident.  


This course will highlight the skills and aptitudes that produce excellent reception services.

Since reception skills showcase the professionalism of the clinical team, the course will show how receptionists can project a caring and professional image to existing and potential new patients.    


Learners will be able to: 

  • Recognise how effective receptionist skills enable each member of the team to care for their patients.
  • Understand the impact of making patients feel cared about.
  • Create ongoing professional development plans and targets for receptionists.
  • Define how reception skills influence the patient’s experiences.

Learning Outcomes:

Learners will be able to: 


  • Outline the skills and aptitudes needed to ensure the 'new normal 'needs and expectations of patients, colleagues and the dental business are consistently met.
  • Define training and development needs, emphasizing the importance of analysis for the use of reflective learning, highlighting strengths that can be identified and used to strengthen areas of weakness.
  • Highlight the responsibility for providing resources and clear definitions of receptionist’s skills, outlining their impact on patient care.
  • Raise the need for training and development to ensure the quality of reception services are an asset to the practice and supports the work of the clinical team.