Reception Skills (Course 1): Introduction to Reception Skills

Text 30 mins CPD 80% required to pass

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Course Details

  • This course looks at the personal qualities required by receptionists to deliver excellent reception services.
  • The course also considers formal training requirements to ensure that the receptionist is the competent and friendly face of the practice, projecting professionalism, and supporting the work of the clinical team.
  • You will be presented with a coursebook followed by an assessment with options for feedback and reflection.
  • Once you have achieved a mark of 80% or more, you will be presented with a certificate to download.
  • If you do not pass you will have the opportunity to review the content and retake the assessment.

Aims

This course highlights the skills and aptitudes associated with the provision of excellent reception services including an approach to caring and the cultivation of a professional image.

Objectives

During this course learners will be able to:

  • Recognize how receptionists can care for their patients.
  • Understand the impact of making patients feel cared for.
  • Create ongoing professional development plans and targets for receptionists.
  • Define how reception skills influence the patient experience.

Learning Outcomes

After completing this course learners will be able to:  

  • Outline the skills and aptitudes needed to ensure the expectations of patients, colleagues and the dental business are consistently met.
  • Define training and development needs, and emphasize the importance of reflective learning to highlight strengths and strengthen areas of weakness.
  • Highlight the impact of receptive services on patient care.
  • Raise the need for training and development to ensure the quality of reception services are an asset to the practice and support the work of the clinical team.

GDC Development Outcomes

A,B,C

Topics covered

Staff Development

Date created

27/01/2017

Last revision

19/09/2023