Staff Development

Reception Skills (Course 2): Advanced Reception Skills

Contributes 1 hour to your CPD


(or included in your £37.99 yearly subscription)

Register to take course

Course Details:

This course takes an in-depth look at the practical knowledge and skills required by supervisory receptionists to ensure that the reception team work together effectively to provide a sound, user-friendly administrative basis for the practice.

You will be presented with a short presentation followed by an assessment.

If you achieve 80% or more, you pass the course and will receive a printable certificate to place in your CPD folder.

If you do not pass, you will have the opportunity to review the content and retake the assessment when you feel confident.


The aim of this course is to:  

  • Highlight the role of the Lead Receptionist 
  • Highlight the receptionist's role in developing services
  • Look at team communication requirements   
  • Define aspects of collecting and recording patients payments


Learners will be able to:

  • Recognise how to develop effective services
  • Understand the impact of regulatory  requirements on training for receptionists 
  • Create procedures for communicating financial aspects of care to patients 
  • Maintain accurate patient payment records

Learning Outcomes:

The learner understands:

  • Leadership and communication skills needed to lead a reception team
  • The need for a lead receptionist to be able to work within practice policies and procedures
  • Requirements of the Health and Social Care Act
  • Importance of good cash flow management on the front desk 
  • How to provide a confidential space to discuss payments with patients