Staff Development

Managing Patient Expectations

Contributes 1 hour to your CPD


(or included in your £37.99 yearly subscription)

Register to take course

Course Details:

This course takes an in-depth look at patient expectations and the dental team's role to provide and promote a great patient experience.

You will be presented with a short presentation followed by an assessment.

If you achieve 80% or more, you pass the course and will receive a printable certificate to place in your CPD folder. If you do not pass, you will have the opportunity to review the content and retake the assessment when you feel confident.


This course aims to help learners understand the importance of meeting patient expectations and how to create and implement the necessary systems to support this.


Learners will be able to:

  • Create a patient journey
  • Communicate effectively with patients
  • Build rapport with patients
  • Deal with patient complaints effectively

Learning Outcomes:

The learner understands:

  • The benefits of meeting patient expectations
  • The importance of asking for and acting on patient feedback
  • What systems to have in place to help improve the patient experience