Practice Management

The Patient Journey

Contributes 1 hour to your CPD


(or included in your £37.99 yearly subscription)

Register to take course

Course Details:

This course takes an in-depth look at the elements of the patient journey and the implementation in general practice.

You will be presented with a short presentation followed by an assessment.

If you achieve 80% or more, you pass the course and will receive a printable certificate to place in your CPD folder. If you do not pass, you will have the opportunity to review the content and retake the assessment when you feel confident.


This course aims for team members to plan, create, and implement an effective and robust patient journey handbook.


Learners will be able to:

  • Create a patient journey handbook
  • Build rapport with patients
  • Meet and greet patients in line with the practice's values
  • Act within the practice's ethos

Learning Outcomes:

The learner understands:

  • Difference between patient journey and customer service
  • Importance of first impressions
  • Impact of the daily huddle